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Returns Policy | YOLO Cases

Returns policy

We have a 30-day return policy, which means you have 30 days after ordering your goods to request a return. 

To be eligible for a return or exchange, your goods must be in the same condition that you received it, unworn or unused, with tags, and in protective packaging. 

To start a return or exchange, start the RMA process.

Start RMA

 

After you have successfully started the RMA process, you are advised to return the goods within 7 days from opening the RMA. Goods received beyond the 30 day limit exclusive of the 7 day grace period will not be honoured.

Please be advised that you will be required to pay the return postage for the goods. Original postage costs will not be refunded.

If you choose to return your goods using normal, untracked delivery, then please ensure you get proof of postage. We cannot be held responsible if the goods go missing on its return.

 

Damages and issues 
Please inspect your order upon reception and contact us immediately if the goods are defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items 
Certain types of goods cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalised items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges 
The fastest way to ensure you get what you want is to return the goods you have, and once the return is accepted, make a separate purchase for the new goods.


Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. We normally advise it'll take 10 working days from when the refund was first processed to show in your original payment method.

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